Lumenden

Work / Automation

Conversational opsLive

WhatsApp automations & bots

WhatsApp bots and automations for order updates, support triage, keyword flows, and CRM handoff via Cloud API through to inbox.

WhatsApp automations & bots visual

High-level

What I built

Production WhatsApp automations on Cloud API: keyword bots, AI-assisted replies, broadcasts, and Shopify order/shipping notifications wired into team inbox and CRM.

  1. 01Webhook ingest + signature verify
  2. 02Intent / keyword routing
  3. 03Bot reply or human handoff
  4. 04CRM / sheets sync
  5. 05Templates when 24h window expires

Designed as ops tooling, not a toy chatbot. Inbox, windows, templates, and automations that hold at 2am.